Website Administrator & Developer

Permanent employee, Full-time · Chiang Mai, Remote (THB)

Introduction

Location: Chiang Mai, Thailand (Remote/Hybrid options available)

About Ling
Ling is a language-learning platform that specializes in making hard languages easy and joyful to learn. We focus on Asian and Eastern European languages, offering a unique blend of language and cultural learning experiences. With our mobile and web apps, we help thousands of users worldwide explore new languages and cultures, supported by a strong in-app purchase model. As we continue to grow, we’re looking for a mid-level Product Manager to join our agile, cross-functional team.

Why Join Us?

Work in a mission-driven, agile company passionate about breaking down language barriers.
Contribute to a rapidly growing company with a unique niche in the market: teaching hard-to-learn Asian and Eastern European languages.
Be part of a collaborative, open, and supportive team that values curiosity, entrepreneurship, and continuous learning.
Enjoy opportunities for personal and professional growth in a dynamic environment.

Mission Statement
As the Website Administrator & Developer, you will take full ownership of the company's website, ensuring optimal performance, security, and seamless user experience. Your role is integral in maintaining, troubleshooting, and enhancing the website, serving as the go-to person for all web-related technical matters. You will ensure smooth operations while reducing dependency on external developers, resolving issues independently, and supporting business goals through proactive management and communication.

Expectations and Outcomes

The following measurable outcomes will define success in this role:

Website Performance

Maintain an uptime of 99.9%, ensure site load times remain under 2 seconds, and proactively address vulnerabilities to ensure zero critical security breaches annually.

Issue Resolution

Independently resolve 80% of website issues logged within 48 hours and effectively manage escalation to freelance support for more complex issues.

Project Delivery

Successfully complete 100% of website-related projects within agreed timelines, ensuring alignment with business goals.

Cross-Functional Collaboration

Maintain regular and effective communication with internal stakeholders, ensuring clear progress reporting and alignment on website priorities.

Documentation

Maintain 100% up-to-date documentation for website fixes, processes, and standard operating procedures (SOPs).

Proactive Monitoring

Conduct weekly performance and security checks, ensuring all plugins, themes, and WordPress versions are up to date.

Responsibilities

Website Management

Oversee the technical operations of the WordPress website, ensuring consistent uptime, performance, and security.
Update plugins, themes, and core WordPress versions to mitigate risks.
Maintain a staging environment that mirrors the production website as closely as possible. Ensure all updates and testing are performed in the staging environment before deployment to production. Avoid pushing staging to production directly to prevent overwriting content created or updated on the live site in the interim.
Manage website hosting, domains, and server configurations.

Troubleshooting & Development

Independently resolve technical issues, including plugin conflicts, server errors, or design inconsistencies.
Implement minor development changes (e.g., coding fixes, PHP, HTML/CSS updates).
Develop and implement website changes, using PHP, HTML, CSS, or JavaScript as needed.
Delegate larger tasks to the freelance developer with comprehensive briefs and follow-ups.

Cross-Team Collaboration

Collaborate with SEO and content marketing teams to align website updates with broader strategies.
Serve as the primary point of contact for internal stakeholders on web-related queries and progress updates.

Project Management

Lead website improvement projects from start to finish, ensuring milestones and deadlines are met.
Prioritize tasks based on business impact and urgency.

Monitoring & Reporting

Use tools such as Google Analytics, Search Console, and uptime monitoring software to track and report website health.
Provide weekly status updates to stakeholders on website priorities and progress.

Quality Assurance & Documentation

Conduct thorough quality assurance checks on completed tasks before deployment.
Maintain detailed documentation of website processes, fixes, and SOPs.

Requirements

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience

3+ years in website administration, WordPress management, or web development.
Demonstrable experience resolving technical issues independently.

Languages

Fluency in English with flawless communication skills.

Certifications (Preferred)

Google Analytics certification, WordPress certification, or similar.

Portfolio

A portfolio or proof of past achievements showcasing web development, troubleshooting, and maintenance skills is required.

Skills

Hard Skills

Technical Expertise: Advanced knowledge of WordPress (including themes, plugins, and PHP/HTML/CSS), server management, and web hosting.
Problem-Solving: Strong ability to troubleshoot and fix website issues independently.
Tools Proficiency: Experience with Google Analytics, Google Search Console, ClickUp, and uptime monitoring tools.

Soft Skills

Communication: Flawless written and verbal communication skills for clear collaboration across teams.
Project Management: Proven organizational and prioritization skills.
Interpersonal Skills: A proactive, solution-oriented approach to working with diverse stakeholders.

Benefits

13 Thai national holidays
17 personal holidays
Thailand visa & work permit
Private health insurance and social security (if in Thailand)
Wellness reimbursement - Gym/yoga/massage
Coworking space reimbursement for remote employees
The possibility of home office, remote work, and work & travel
Casual and friendly work environment, t-shirts and jeans are welcome
Regular workshops for on the job learning and training
Regular team events & outings
Annual company trip
Free coffee, food & snacks

How To Apply

As part of the application process, we would like you to record a brief 2-minute video introduction to help us get to know you better.

Please include the following in your video:

A brief introduction of yourself - name, background, and a few personal details
Why you’re interested in this position
A highlight of your relevant skills or experience that make you a great fit for the role
(Optional) Any personal interests or passions that help us understand who you are

Uploading your video:

Once your video is ready, please upload it to Google Drive
Ensure anyone can view the video via the Google Drive link
Paste the link to your video into the application form

Apply for this job

About us

Founded in 2016, Ling is one of the fastest-growing tech companies in the world. Our mission is simple: we want to unite the world by connecting people from different cultures. That's why our team developed the Ling app - a language learning app focused on offering high-quality lesson content for Asian and Eastern European languages.

Apply for this job

Thank you for your interest in working with Ling!

Please fill out the following short application form